Frequently Asked Questions
What is the Starr Girls Club?
The Club is free to join! Members get early access to drops, drop alerts via email or text, and exclusive member-only perks. Sign up on the Club page β parent/guardian required for girls under 13. π
Can I return or exchange items?
Please review our size charts carefully as all purchases are final. We do not accept returns or exchanges except if the product is damaged or defective.
Is my child's privacy protected?
Yes. We take children's privacy seriously and comply with COPPA. For children under 13, a parent or guardian must manage the Club membership. We never sell your data, and you may request deletion at any time.
How long does shipping take?
This first drop is a pre-order drop. This means your product will be manufactured after you place your order. Completed orders will ship within 3-4 weeks of purchase.
Do you restock sold-out items?
We work in limited-quantity drops. Sold-out items may or may not return β we can't guarantee when or if a specific design or colorway will come back. Join the Club for drop alerts so you never miss out! π
Can I buy individual pieces or do I have to buy a set?
Individual pieces only β mix and match however you like! Buy the bow, the hoodie, the joggers, or all of it. π
What sizes are available?
We offer youth sizes (YSβYXL) and adult sizes (Sβ4XL) in all pieces. Sizing charts are available on each individual product page.
How do I contact you?
Email us at support@starrgirlsofficial.com and we'll get back to you within 1β2 business days.